Support
It isn’t always easy using new software. You need real help, from real humans, in real time.
That’s why we won’t just leave you to it. Our local support team is always here to get you sorted on the spot – from set up to implementation, training and troubleshooting.
Our expert local team will run through a checklist for every step, so you can get up and running in no time.
So whether you need HR, payroll, rostering or timesheet management support, leave it to us.
By partnering with Wageloch, you can take back control of your time and spending with a simple, streamlined process that automates everything your way.
You can reach our rapid response help desk between 8am and 6pm (ACST).
Australia
New Zealand
Here’s how we help
Get up and running
Once you’re signed up, your dedicated Implementation Specialist will welcome you onboard and explain the next steps. They’ll get to know your award needs, as well as how you pay your staff and use timesheets – so we can bring it all across to Wageloch and integrate it with your accounting software or payroll provider. They can even show your bookkeeper and accountant how it works.
In a full training session, your Implementation Specialist will walk you step-by-step through everything you need to know – and answer all your questions. And when it’s time for payroll, they’ll do it with you, tweaking your award setup if needed. Still need a hand? They’ll work with you until you’re ready to fly solo.
They can even set you up with more tools to get the job done, like our staff portal and mobile app.
Ongoing support
Need to find a report, change your pay rules, or switch on mobile clocking for your team? Our Client Support Team is always here to help.
Tailored to you
We know how frustrating it can be to get off-the-shelf software that doesn’t do what you want. That’s why we get to know your needs – and then configure Wageloch to match, adjusting it anytime you need.